If I could have given -10, I would have! I placed an order on Sat. evening (they were closed), realized I purchased the wrong item and wrote in on Sunday morning to cancel (they were closed). Received my confirmation of order and request to cancel on Monday am. I contacted them again to cancel and was told that it hadn't shipped and the warehouse had been notified of my request to cancel, but it was at their discretion whether or not to cancel. I wrote several times over next 4 days (it still hadn't shipped even though I had paid $20 in rush shipping to get it quickly, for a $9.29 item). I was told my request was denied and they shipped it. I contacted them several times and they basically said they didn't care. The item arrived over a week later. They said I can return the item, but I will be charged AGAIN for shipping and that amount will be deducted from my purchase price of $9.29, so, in effect, I would end up owing them more money! Terrible company! Should all be locked up for robbery! Stay away!