The end result of my case was a good one. However, communication with the firm was not good. The case was closed twice ( I was eventually told) without explanation or notification. The final letter informing us of the outcome did not have a stamp so I had to pay £2 to retrieve it from the post office. The letter referred to another person - I assume the previous client that the same letter had been written to. Whenever anything was sent for me to return, the letter would say there was a prepaid envelope included - there never was. However, the outcome of the case was good and the barrister who represented us was also good.