Both me and my boyfriend were involved in a car accident. Went through national accident health line and were passed on to HJA, literally the next day we had somebody come out so we could sign the paper work, there was a two week period before they got the ball rolling. This was for cancellation, we was told that the solicitor has this time to prepare the paper work and decide what actions to take. We claimed late March. I had to go for a professional check up with their specialist ( I had already been hospital 3 times). This took only 5 minutes but was about a 25 minute drive from me and I don't drive, do I had to rely on someone else to get me there. (My partners was 5 minutes from our house and he does drive!) . The appointment was at the end of April, around 2 weeks later I got a letter and a copy of the medical results, this had what my claim was worth and the sum that they would Ask for. I had to sign and Send this back, along with any loss of earnings, medication costs etc. Solicitor was back to me almost immediately and let me know he had it and would start negotiation. 2 weeks ago (today's date:12.07.26) I received a phone call to tell me the negotiations that were made and to ask if I was happy for them to accept the offer. My claim was £400 more than what they deemed was worth and £1100 less than asked for. ( just to give an idea of not to expect the full asking offer). I'm happy with my claim and feel that we were treated well by the company, sometimes there was small communication and other times we were constantly on the phone of emailing. It is a waiting game and don't be shocked to go a few weeks without any contact. We are very happy with the service and just waiting to receive the check (4/6 weeks from settlement date). Hope this has helped anybody wondering, I wish I had more of an idea before. Thank you HJA.