Do not believe their customer service reps! I booked and paid for a car that didn't exist once I made it to the rental car agency. The customer service rep told me not to worry and to book a car that was 10X more expensive and that I would be refunded for the more expensive, only option. I pushed to have this in writing and the rep tried telling me that our entire chat would be saved and that we didn't need to put it in writing but I still had him email me the confirmation that they would refund me. Now 2 months later they are trying to refund me only for the original amount, even though I have it in writing that they said they would refund me for the more expensive car. Do not trust them, you have been warned.