Absolute joke. DO NOT USE. Booked BUDGET through them for collection at Chambery Airport. BUDGET are not even there!! I booked a collection time of one hour earlier than required and they are saying under their T&Cs that means I cannot have a refund. They had my flight number so they could track when i was due to arrive. Spent 35 mins on call explaining that BUDGET are not even at the airport so that the time is irrelevant! No compassion and understanding. Had to pay £500 to hire a car through Thrifty. The person i spoke to told me he was the only one available and i could not escalate the matter. I am determined to fight this. Absolutely disgusting service!!!