Absolutely awful company. Booked via them and when I arrived to the supplier, my reservation was frozen by Holiday Autos and I had to call them to activate the reservation (seriously??). The supplier ran out of the car I reserved because my reservation was as previously mentioned frozen. Via phone the Holiday Auto rep promised to refund the upgraded auto cost. Had to pay 2 times more at the supplier at 23 o'clock or I'd be stuck in opposite side of the island where my hotel was. After returning the car I lodged the refnd request as per instruction and thought that all was well. Never heard from them or received anything back (presumed it went through because they had my details) only to find out much much later that they closed the case without informing me of this. Contacted customer service chat (see picture) where there rep said that they never did anything (insert implied corona excuse). The next day I received an email from them, first time ever btw, where they said sorry been too long. So essentially they waited for time to run out from the beginning. In retrospect I should have chased them 24/7, I but did not even dream it was something I needed to do. Would not recommend.