Buyer beware - I showed up 2 hours later than the time that my auto was booked for - the agent refused to give us our car and Holiday Autos refused to provide a refund. I explained to customer service that our grand daughter woke up with difficulty breathing and we attended to this emergency. Despite the circumstances, they refused to provide a refund. They clearly have no regard for the customer and their small print is designed to suck you in so they can keep your money without giving you your car that you PAID FOR IN FULL” in advance. I will never use them again.