Do NOT HIRE FROM THEM! I have read people's experience here and I literally lost hope of having our refund back. Booked a car Dubai, my husband is still in process of getting the Emirates ID, we arrived at the deks of Thrifty and they say the can't give us the car because he doesn't have the UAE driving licence which he can't apply because he doesn't have the Emirates ID. We explained this to the agent and he said we had to talk to Holiday Auto and obviously they came up with the stupidest excuse ever, "Because its after pick up time" they can't give us the money back. FUMING! Just lost £200.