Horrible experience. Avoid at all cost! They cancelled our hire when our flight was delayed.. they ( the rental company not holiday autos) didn't contact us in any way to ask us what was happening or to check if we still needed the vehicle the just presumed and cancelled the contract. When we arrived the company (Target rent) they said the contract was cancelled by holiday autos and they couldn't help us. My retired motherland father and my wife and two kids were left without a solution. Horrible experience, and it was even harder hasthis company didn't have any sign post or directions to the office, we had to figure this out by Google search and to our amazement the office shut 2 hours early! We just caught them before they closed the door... I managed thankfully because I spoke the language but many people would have struggled to understand this situation. I contacted holiday autos to request my money back but they have refused stating they have to side with the rental company and they have to pay them.. something that is untrue as the woman at the rental office Target rent said that they did not cancel the contract holiday autos did and they do not get paid! So holiday autos are just stealing our money and not paying anyone.... Shameful terms and conditions that have been designed to steal from you if things go wrong... This was a rental at an airport for a holiday, delays are a foreseeable eventuality so cancelling this rental was poor practice and not finding a solution for us was horrible. We had to pay a massive amount of money in taxis and we did not get to do some of the things we would have liked to do because of this! I have contacted our bank to action a refund as I believe consumer rights trump company policies especially when you did not receive the goods or service promised!!! Over booking a service is not the consumers fault and not a good enough excuse not to have had a vehicle ready for our holiday!