Horrible experience. Avoid at all cost! Don't protect the customer when the rental company is trying to rip you off! We rented from Europcar trough Holiday Autos for $165 USD for our vacation in Mexico. Europcar told us if we want to decline the CDW Insurance, we must pay a fee (not an insurance ot taxes but an additional fee) of over $360 USD. The contract clearly states that I can deny their CDW but does not mention anything about an additional fee if I choose to do so. After spending 40 minutes international call with Holiday Autos, I was advised just to walk away and file a claim with Holiday Autos. It was a big pain to file a claim trough their automated chat bot. After going back and forth with multiple phone calls and email, they came up with all excuses to make it look like it is my fault that I didn't pay and that's why the car was not released to me. Absolute scam!