Watch out! A very unscrupulous brokering company. By paying up-front, you have very little come back. Better to hire direct with car hire companies. We arrived 15mins late to Noleggiare car hire in Bologna airport (also to be avoided) for what I found was a 1 hour pick-up window. Two cars costing £1200 were no longer available. Nothing to fit seven of us, including a wheelchair was available. Noleggiare told us no payment had been taken (they didn't understand we'd prepaid) and to try elsewhere (they were in chaos with other customers too). Holiday Autos have a horrible customer service system of bots, very difficult to navigate. They have refused any refunds as we were 'late' by 15mins. I will be taking legal action via my holiday travel insurance as this is unreasonable, given most car hire companies keep cars for up to 6hours and 'late' is not specified on Holiday Autos contract.