Holiday Autos booked us with Sicily By Car who completely botched my reservation. Our car wasn’t ready. They claimed a flat tire. Then they refused me because my recently renewed license was less than 3 years old and I couldn’t prove I had been a driver for 45 years (I’m 67)! When I tried to switch the reservation to my friend, I was as told it had expired while we were there and now there was nothing they could not change it was possibly to change the name on it. My friend would have made a new “same day” reservation, but we would be charged another €500 !!! So I called Holiday Autos who said THERE WAS NOTHING TO BE DONE! All they did was apologize for my Catch-22, but stated “their hands were tied.” If you use them and there’s a problem with the rental car company, don’t expect them to advocate for you! They’ll just apologize and the agent will say there‘’s “no one they can escalate to!”