HOLIDAY AUTOS WILL LIE TO AVOID REFUNDING YOU - AVOID THEM Do not use them - Holiday Autos does not care about you as a customer. They will always prioritise their relationship with car hire companies even if they were in the wrong. You will see multiple blogs complaining about Goldcar refusing to take a debit card for deposits. That is a lie on the part of Goldcar. If you go on their website, their terms and conditions clearly state that they accept debit cards for the deposit. Goldcar lied to us and told us they refused to take debit cards for the deposit so they refused to give us our prepaid car. I called Holiday Autos to complain immediately and their agent even told me to go back to complain to Goldcar because they could see it was accepted in their terms and conditions but Goldcar continued to rudely deny it. We therefore requested a refund from Holiday Autos. Initially, they blamed us and said it's because Goldcar don't take debit cards. When we pointed out Holiday Auto's voucher and Goldcar's website BOTH said they accepted debit cards, Holiday Autos suddenly changed their line of argument and said actually they refuse to refund us because we refused to have the deposit blocked on our debit card...?! Clearly they were doing everything, including lying, to ensure they did not have to refund us. The refund was for circa EUR75 and they were willing to make up lies because they want to pay back a single cent. I would suggest going directly to car hire companies and booking with them (Europcar, Sixt). AVOID Holiday Autos who are a useless middleman with extremely poor customer service skills and understanding. Everyone I've spoken to is sure will go insolvent soon anyway so don't risk your money on them. And above all, AVOID GOLDCAR (read all the blogs complaining about them). We are in the process of engaging lawyers to commence a lawsuit against Holiday Autos.