I want to share my disappointing experience with Holiday Autos’ app and website. I rented a car through their platform, but when I arrived to pick it up, I found that the vehicle was not the one I had booked. Instead, it was much smaller and in poor condition. I recorded a video of the car and immediately contacted Holiday Autos to resolve the issue. They told me they would investigate and get back to me within 20 days. Despite my request for a refund on the spot, they refused. After two months of following up with them, I was finally informed that they would not be issuing a refund. I strongly advise others to be cautious when using this website or app. Based on my experience, you might end up losing your money with no proper resolution.