Booked a car through this company, paid for 8 days rather than 7 as there were a couple of hours overlap. Paid in full but when I returned the car was charged extra by the Rental company on my credit card. After two months of contacting Holiday Autos to find out why, I'm finally told that because I wrote down a return time of 13.00hrs and I didn't get it checked back into them until 13.40hrs, because there was a queue to return and only one person serving, they were charging a late return fee. . .even though I wasn't late and had also paid for an extra day anyway! They then told me on the phone they weren't interested and it was down to me to contact the rental company to sort it out. Turns out that although I had paid Holiday Autos in full for the rental three months before, the exchange rate had fluctuated and the rental company charged me extra! however speaking with a more friendly and helpful rental company they waived the fee! My advice . . .go direct don't use these jokers!