Stay away!!! I had probably one of the worst customer service experiences with this company. I made a reservation for a car in Florida through their website from where I am studying abroad in Glasgow. I read everything and there were no clear indications that stated that I must have an international license or permit to be able to rent the car. I fly to Florida to find out that my California license is not appropriate to rent the car through Europcar, since Holiday Autos is a third party and does not have their own counter. Six minutes before the pick up time, I call Holiday Autos to explain my situation, and request to cancel my reservation. They put me on hold, and minutes after my pick up time, they pick up the line again to explain to me that I no longer am eligible to cancel my reservation because it's past my pick up time, EVEN THOUGH I had called well before the pick up time. You would think that 6 minutes would be long enough to cancel a reservation! I argue that it's not my responsibility that they took over 6 minutes to cancel the reservation and that I should have not to pay for the whole reservation, insurance AND deposit on the car, but they did nothing for me. I put in a complaint and request for refund with the customer service department, which they replied saying they cannot give me back any money because I did not have an international license/permit. They didn't even address the fact that I tried to cancel before the pick up time and they didn't do it in time so I lost out on $150 on top of the $60 cancellation fee I was already planning to pay. I called my credit card company to explain the situation and that it was fraud. The cc company tried hard to dispute it but said that I had to pay it since Holiday Autos showed enough evidence. Lesson learned, when a company has vague explanations, always call and have them explain things very clear since the wording is apparently clear enough to be evidence. It's a joke that I not only had to pay for the car lost, but the insurance and deposit of a car I never even saw, especially when I've called before the pick up time to cancel. I genuinely feel that they put me on hold just long enough so it was past the pick up time when they came back to the line to explain I had to pay in full enough of rightfully letting me just pay for the cancellation. Don't get scammed. Just go with a legit non-third party rental company. Paying that extra $30-40 to be taken care of and not worried about getting scammed is SO worth it.