I booked a car via Holiday Autos two hours before going to pick it up, naively thinking it was better to go through an aggregator site than directly to a small car rental business in the UK. When I arrived at the car rental desk at the time of my booking, they advised me that the class of car I had booked was not available, but I could have a slightly smaller car. I then found out that I could not take it across borders as they were not insured to do this. I asked for a refund. They said they would be happy to do this, but as the money was held by Holiday Autos, I would have to contact them. Of course, it proved difficult to contact Holiday Autos - their website has so many redirects it wouldn't load and finding a contact number was almost impossible. By the time I had gone through this whole process, it had taken me about 20-30 mins, at which time I was 20 minutes over the time I had booked the car for. When I finally spoke to Holiday Autos, they advised me that as it was now past the time I had made the booking for, I was not eligible for a refund. I can only assume that the policy was put in place for specifically this reason - who shows up to collect a rental car before the time they have booked it? Of course, no one does, so no one can find out f any error has been made until after the no refund policy kicks in. They also advised me that their terms and conditions states that cars cannot be booked for cross border travel. When I mentioned this to the car rental desk, they told me that this was true, but that Holiday Autos had been told by them many times that this was not disclosed properly as people kept showing up to rent cars to take across border. Of course, as Holiday Autos then kept the entire amount of money (none was paid to the car rental company), they have clearly decided not to correct the misunderstanding that they are profiting from. This has been a horrible experience. Holiday Autos are a highly unethical company who knowingly take advantage of the fact that their customers are foreigners in transit from their home countries with limited ability to make trouble for them.