I've spoken with a customer service agent who started every single sentence with "But" as he kept reading policies I had no idea about. CC hanged up the phone on me as soon as I requested to speak to a manager. The trust couldn't be restored. I was advised by my bank to wait until you fully take the money before lodging a dispute. Every single rental company will only charge you once the deposit if fully taken from your account, not the other way round to avoid any charges unless the customer goes ahead with the rental. It impossible to get hold of a customer service when you call them to cancel on time and now they say you never contacted us so we cant refund you. really? so you think it's acceptable to take people money without them having any product or service in return?