Chat Started 3:37 PM Please wait while we connect you with an agent 3:37 PM Ilario Connected 3:37 PM Ilario Hi Fa Fas I am Ilario. How can I help you? 3:37 PM fa fas Hi I want to rent a car in Bucharest-otopeni and I see Mex as a provider what do you know about them? are they trusty? 3:38 PM Ilario I would like to inform you that they are one of our partner. You could choose the supplier seeing the rate on our website or you could also make a search on google. 3:40 PM fa fas well I have done all this but I can only see a grade on your website about them however I am not able to see what people wrote about them do you have any feedback from your customers about them? 3:41 PM Ilario I am sorry bu t unfortunately the rate is the only measuring meter to evaluate a supplier on our website. 3:42 PM fa fas do you not hold any other info about this provider/ ? 3:44 PM Ilario You could also use the filter on your search "Customer rating" 3:44 PM fa fas You could also help me with my inquiries. don't suggest me things that I already know what is 0.8 with yellow and 6.7 with yellow too? 0.8 shouldn't be with red? 3:46 PM fa fas ..... why? don't tell me now I can chose a different airport 3:50 PM Ilario The rating is from 0.0 to 10.0. Unfortunately I cannot give a feedback to you as the customer ratings are subjective and a bad rate from a customer could be a good rate for another and viceversa. 3:50 PM fa fas right can you tell me how many people vote for this provider then? not 25 + I see that, I want something more accurate 3:51 PM Ilario I am not able to provide this information, I am sorry. For sure there will be a minimum of feedback to have rate published. 3:52 PM fa fas strange that you have 0.8 with Yellow as AVERAGE I guess it should be very bad you sure something is not wrong? why do you have them as a partner with such a low score ?? you need to improve your website, is just not professional at all 3:54 PM Ilario For the same reasons that I provided before. The rate is a personal feedback. It is the customer the only one that could decide to make the booking with a supplier or not. 3:55 PM fa fas but me using you as a third party website, I expect you to do some research of the company that you advertise. ain't that right? I used you in the past, no problem. now there is this dodgy provider. with such a good price and I don't know if I should go ahead or not and you cannot comfort me with this. basically you are telling me you don't care. with other words 3:57 PM Ilario I am sorry but I do not have any personal experience with this supplier. The decision is only yours. I am sorry but I cannot assist you further with the customer rating. Is there something else I can help you with? 4:00 PM fa fas what can you assist me with? you couldn't give me one answer so far and you have the guts to ask me if you can assist me with something ELSE? :)) you are a joker :)) what are you good at? I see you don't know your job at all you are telling me you don't have any personal expierience :)) you don't need that. you need product training how can you sell if you don't have answers ??? 4:03 PM Ilario Dear Sir I apologies but I will not able to assist you any further with this matter. Our agents do not have this information to hand. Therefore we cannot assist with supplier's scores via chat. Apologies but I will be ending this chat now. Thank you for your time. 4:05 PM Ilario Disconnected 4:05 PM Chat Ended