If I could give Holiday Autos and by extension Easi-Rent zero stars it would be a better indication of their service. We were forty-five minutes late to our car pick-up because a wind storm caused our plane to circle the runway so they gave our car away. They claimed they were able because we did not supply a flight number but seeing as how I paid for a car ahead of time I expect it to be held for more than forty five minutes. Seeing as how we were one of MANY customers who experienced the exact same thing on the day we were there (literally three families at the same time as us) I believe this is some type of car rental racket and if you rent for them it is at your own risk. We ended up spending hours of our vacation searching every agency in the airport for a rental since they offered no assistance whatsoever to help us locate another car. When we did find one it cost us about six times more than what the original rental did and of course we did not receive a refund or the slightest bit of help or understanding. I don’t know how they can run a business like this. I would seriously caution anyone. They will find any excuse they can give to justify their lack of basic customer service.