had booked a car with Holiday autos to be picked up at Dubai Airport. However, when i enquired at the Hertz desk they didnot have a reservation for me. My wife and 2 young children aged 7 and 5 were stranded there at midnight without a car. We had been in a long flights from UK to Dubai, tired and this was very disappointing. I had to leave them at the airport while i looked for another car. > While the email from their side said that the reservation was not confirmed it did have the following clause > "In the unlikely event that they are unable to confirm your booking, we will contact you to assist with finding a suitable alternative" > There has been no communication from theirr side and not even an email to say that the booking has been cancelled