Useless. Having used this company for many years I booked a specific type of car for 2 seperate parts of a trip to Iceland early next year. Bearing in mind it will be winter, the car I booked was a car I know to be a 4wd. Something in the back of my mind told me to check- and I did. Their response is that although the booking is for a car that is a 4wd or equivalent an equivalent might not be a a 4wd!. When I queried this and asked if I booked a 4wd might I end up with a convertible I was told that a convertible is a specific type of car so no, whereas a 4wd is not a specific category its more like an expectaion of getting a car of a particular colour! Surprise surprise 4wd is a specific category on the hire comany's website. Holiday Autos told me the only way you can guarantee a 4wd car is to ask for it on arrival and book then and there and hope they have 1 in stock. Is that plausible- no. Will I ever use Holiday Autos again- no. Would I ever recommend them- no Why did I give them 1- because the system, does not allow me to give them the 0 they deserve. Patronising, rude and offensive and had cancelled my order before responding to my query, simply because I told them that if they did not get a satisfactory answer for me I would cancel.