I had hired an Economy Car for a few day trip with the family in the region of Bologna. This happened on the 25th October 2018 around 14:00 PM. I booked throught Holiday Autos and was meant to pick up the car with Sicily by car. After a long wait at the desk I was told that they could not provide me with a car since my name in the card did not show fully. Only my surname and initial was showing. This obviously should not matter firstly because as a holder of the car I only have the secret PIN. Secondly, the name was still showing correctly ( although not in full). Here comes the part where Holiday Autos is involved. I called them to let them know what happened and to get my money back as in the T&C's nowhere is stated that the name has to be written in its entire form. instead it says the "name of the leading driver". The call centre was unhelpful to say the least. I asked to speak to a Manager and they said no one was onsite. after a long bargaining and long wait they put me through to a Manager. She did not listen to my complaint and kept on reiteraiting that there was nothing she could do and I just had to accept it and lose the money. I pointed her to the T&C's and the fact that there was no mention that full name ( name and surname) had to appear on the card. The Manager got frustrated and hanged up on me. I promised myself that this is the last time I would use the company. Taking legal action for 80 pounds or so is not worth it. They know that and take advantage of the fact that most customers will not pursue it further. So my intent here is to inform as many people as possible that this company is a scam and have no customer service if things don't turn out as expected. Stir Away for your own sake!!