I rented a car in Brazil through Holiday Autos. Due to exceptionally heavy traffic on the way to Belo Horizonte airport we arrived too late. The lovely local company stated that they would not charge us and that Holiday Autos would refund us. However, Holiday Autos are refusing to refund us stating that 'we will not be able to offer you a refund of the unused rental on this occasion. Please be advised that as per the agreed terms and conditions, we are unable to offer a refund in case you do not collect your vehicle at the desk: If you make a booking but do not collect the vehicle, no funds paid will be reimbursed. Be aware of this blatant scam. Holiday Autos retain the money reimbursed by the hire car companies!!