Beginning of March, on holiday in Mexico, I booked a car with Holiday Autos with a drop-off agency different from the pick-up one. Holiday Autos being only an intermediary, the rental had to be done with the physical renter Avis. When booking, in addition to the price of the rental, transfer fees of the car from one agency to another were charged. Since the pick-up agency was on an island, and in order to be sure that I could take the rental car out of the island, I sent an email to Holiday Autos before the 24-hour cancellation period to be sure that I could do it. Holiday Autos answered that there was no problem taking the car out of the island. The day before, I called Avis (which I had a hard time getting in touch with) who confirmed that it was completely impossible to get the car out of the island since it was illegal. I sent back several emails to Holiday Autos asking them to join Avis to confirm or deny what they told me in their email. But no feedback from them at all! They did not even bother to contact the rental agency. So I asked for the cancellation of my reservation at no cost since not only did their system let me make an impossible and illegal reservation but also they assured me by mail that there was no problem when I still had the option to cancel the reservation for free. My request for no charge cancellation fees was completely ignored and they charged me an amount equal to the amount of the rental. Because of Holiday Autos, I lost a lot of money and my last week of vacation was completely ruined because I no longer had the car that would have allowed me to carry out the planned program. I had to travel by local bus, which forced me to completely review my program. So, without hesitation, do not rely on those thieves who think only to take your money without worrying about the consequences of their own mistakes!