My partner had to travel to south africa urgently due to a family emergency. Whilst she was getting ready, i booked a car through their site on my credit card for collection the following day following her overnight flight. Only when i confirmed the payment you get a message saying that you need the credit card that was used to purchase the hire with. I partner took my credit card as well as all the other required documents including her own credit card as proof of ID. Well, i tried calling the customer services of holiday suto who was very poor in speaking english, did not listen or understand what i was saying. What could have been a simple five minute chat turned into a 15 minute row as you could not speak any clearer. The call center is based in the philippines, english not being one of their job descriptions to have a job there. I have now lost my money in dealing with these people. I will take it further. As i said, you get the must have warnings only after you book it. An error maybe but what the hell could be so difficult when my partner has all her own documents. i just paid for the car. What happens when a company books the car for an employee travelling on a company business card. The employee wont take the business card. Take advice and stay away from this website. Cheaper is not always best.