DO NOT USE Booked car with Holidays Autos from Fiumicino, Rome airport for Easter Holidays. Paid everything in full in advance, including full cover. Email confirmation came back with booking reference and sparse information about where to pick up the car. "Follow the signs for ‘Hotel Shuttles’ in Arrival Hall 3 and leave the terminal building. Outside you take the Schiphol-Rijk Express shuttle bus, at bus stop A9-13. First stop is at Green Motion/Quick Parking." Arrived at the airport with kids and bags, keep going between Terminal 1 and Terminal 3, trying to locate the "Hotel Shuttles". Turn out the information in the email was nonsense. Called the phone number provided in the email, turned out for a different company that the one I supposedly had the booking with. Talked to Airport information desk, they never heard of Holidays Autos, and, they had outdated information about the two rental companies (one from email, one from the phone number). Against the odds, managed to reach the rental desk! The rental company, GoldCar, turned out professional and helpful, and they get us sorted. We had to pay anew, because Holiday Autos refused to release the booking or rebook. They just stole the funds and run. We were not told about the time limit for car pickup, and we were never sent any policy documents. The instructions in the email were wrong, and the entire experience was a total disaster.