Booked a Compact (Ford Focus or similar) or Larger (Mystery Car) at Thrifty Rental at Seattle Airport (SeaTac). Arriving late at night after a 15 hours flight, was told by the Thrifty Agent that the allocated car was a Ford Fiesta. Not a "larger car". Not a Compact Car (Ford Focus size), but a subcompact car (a Fiesta is smaller than a Focus). The Agent stated that the cars parked in the Compact Zone must all be Compact because they are parked there. (Actually there was no subcompact zone, all the small cars were in the same zone.) Holiday Autos response was an apology but that it was an issue with Thrifty and left it at that. Warning to anyone hiring via Holiday Autos and Thrifty that you'll probably get allocated a car one size smaller than you think you've hired!!!
6 years ago
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