Wish I had read these reviews! Appalling experience with them, left abandoned in the car rental zone at Faro, Portugal because for some reason which I have not got to the bottom of yet, they had cancelled my booking and not told me. And yes, it was all paid for and confirmed. Do not use these people, I spent and hour on the phone in Portugal talking to somebody whose English clearly wasn't a first language which was exasperating, trying to sort something out and the best I got was 'we will send you a link to register your complaint, you will here from us within 28 days'. I eventually sourced another vehicle, not with the original rental firm, at extra cost and 3 hours behind schedule. A complete disgrace, do yourself a favour, book direct with the hire firm, I certainly will for the future.