It seems to be a common theme amongst all reviewers. DO NOT USE THIS SITE. I booked a rental pick-up via the site at 13.00 in Ibiza. I arrived at the collection point only to find the office closes between 13.00-17.00. This ruined my plans for a lunch with friends on the first day of our vacation. When i tried to question Holiday Autos customer support as to how their site can permit a booking at a closed collection point, they were rude, unhelpful and closed the chat on me. This site is a waste of time and the staff have no cares for their clients. AVOID AT ALL COSTS. There are far better services by booking direct.