I have rented out many cars before in the past with various car companies and car suppliers. However this company is completely terrible to work with if you have to make any changes to your reservation. Their customer service representatives are very kind and very polite however their policies do not make sense. I have called the company 4 times to change my reservation time in order to pick up and drop off the car 3 hours earlier. (Still renting the car in a 24 hour window). I called Holiday Autos 1 day after making the reservation. They said the cost for changing the time of my reservation would be $0.24, which was great. However Holiday Autos informed that my bank was blocking the payment. Each time I called my bank, they informed me that the Holiday Autos did not even attempt to take a payment and that my card was working perfectly. When I called Holiday Autos a 5th time they told me the cost to make the change would be $250 based on the supplier rates and there was nothing they could do. When I called the supplier (Nu car rental) they informed me that its very easy to make a change in the pick up time and drop off time and there would be no additional charge. However Nu Car rental was not able to make the change because Holiday Autos was blocking their access to do this. I've wasted so much time on the phone with both of these companies, I've been charged so many international minutes for calling these companies and my issue is not resolved. As long as everything goes correctly with your reservation, they are fine to work with, otherwise it is a nightmare.