I booked my car for the 13-day period on the 04th September 2019. Holiday autos sent me the confirmation and all the other info need it to pick up the car. On October 5th the shuttle of the car supplier Del Paso took me from the airport (arrivals) to their office outside the airport. At Del Paso's office I gave all the information to pick up the car to the desk lady Lynda. Lynda in the meantime left the desk 2 or 3 times and then went back to the desk to tell me that she couldn't give me the car because my name was blocked in their computer. I asked Lynda what she meant. I asked for more information and she told me that she had no information and that unfortunately she could not give me the car if my name was blocked on the computer. At the 4pm while I was in the offices of Del Paso I immediately called Holiday autos I spoke to Francisco who told me that he could not solve the problem with the supplier because if they did not want to give me the car Francisco (Holiday autos) could not do anything about it. I asked if he could book me another car with another supplier and he told me that the best price was 300 euros. Then he told me that if I didn't want to pay 300 euros for another car I would have to email holiday Auto explaining the problem. I was stuck in the offices of Del Paso without a car and without a cheap solution to go to my destination and start my holidays. Practically my holidays were destroyed because I was without a car. In the Costa del Sol it is essential to move from one destination to another without a car. Buses are not many and there are no other means of transport. For this reason always with Holiday autos I always booked a car every time I visited this part of Spain. Francisco Holiday autos just told me that there was no other solution sent me my booking again by email! Clearly with my booking I couldn't do anything about it so I contacted Holiday autos again at 16:45 pm of 05/10/2019 and I spoke to Emerson who instead sent me a link where I could start filling my complaint. I left Del Paso's offices around 5:30 pm and set off in a taxi to my destination and spent 65 euros of taxis. On the day 07 October 2019 I started to fill my online complaint through the link that holiday autos sent me but unfortunately I could not finish the procedure online because it gave me a system error message. I called Holiday autos again and spoke at 15:26 on 07/10/2019 with Sohen. Sohen has taken my complaint through the phone. Now I am without a car Holiday autos still has not refunded me the amount i paid but especially my whole holiday was ruined because I do not know how to move and how to get to the places I had planned to visit. I had to cancel appointments etc etc.