I Wasn't Allowed To Rent The Car I recently booked a rental with Holiday Autos (Holiday) for a car in Romania. It turns out I now need an International Driver's License (IDL) to rent a car in Romania. I don't have an IDL. The IDL was not in the main list of items Holiday had included in the things I needed to show to the rental agency. Instead it was in fine print on the rental voucher not on the main booking page. See the attached image for the information they sent. It was a very lazy way to communicate the required documentation. I suppose this is technically legally permissible (maybe), but it was very unclear and poorly communicated. It caused me a lot of stress when I went to get my car with the agency and was rejected. I had to cancel two hotel nights and find a new accomodations in the city at 10pm. I had to totally change the trajectory of my trip. And when I chatted with their online support, all I got was a "sorry, you signed the agreement, we will not give you a refund and there are no exceptions. Anything else we can help you with?" They did not say they would note that the wording on the site was unclear. Nor did they say they'd even look into it. They simply said I couldn't have any refund whatsoever (on the rental I am not legally allowed to take out). Please note this company does not have good customer service. I understand I technically probably legally was in the wrong. But, do you really want a booking agency playing tricks on you or being unclear when you're traveling?