If I could give them zero stars, then I would. Booked to pick up a car in Tenerife over Christmas. This car had a much smaller boot size then we booked for and no alternative was available. I couldn't fit in two small suitcases into a car boot that was supposed to fit three suitcases. Advised by their representative not to take the car and holiday autos would give us a full refund. To date no refund received, they said they would not give me one as I did not take the car upgrade offered (not an alternative, an upgrade that I would have to pay more for) and furthermore emails have not been answered. Avoid this company at all costs.