I've rented a car via this company couple of times, however when something goes wrong and you want to change something in your agreement or cancel it they will never return even part of your money. In my case I wanted to cancel my rent agreement, because I've learnt something that I didn't know before. The whole cancelling procedure could not be made because it takes so much time to even find where you can cancel the agreement and when you finally find it the option doesn't work properly. Then it is too late to even cancel because you are after pick up time. When you want to raise a complaint, again, it takes so much time to even find how to contact them. I did it via facebook, firstly they didn't respond on messanger for a whole day, they only reacted when you post a comment under one of their facebook posts. After couple of days of explaining the situation they will forward you to Resolver (complaint management company) just to learn the same as per messanger. So they've earned full amount from my renting agreement, but they didn't even have to rent a car to me.