I do not usually leave reviews but my experience with holiday autos has been absolutely appalling. I booked a rental in advance of my holiday and when going to pick up my car at the airport my card was not accepted. I provided both a credit and debit card with enough funds covering the deposit. I was denied the service as the man at the desk did not recognise my Canadian credit card. I was left stranded in the airport with no means of transport. When I contacted holiday autos for a refund they denied this as well. They kept coming up with excuses as to why they would not issue me a refund. I explained I had provided all relevant documents and sent photos of my credit card. They would not reply for over 10days and then again denied me a refund with an alternative excuse. I highly warn whoever is thinking of using this company as it is a massive hassle and actually more expensive than sorting out transport at the airport. Absolutely appalling service. I do not recommend. Scam.
4 years ago
Holiday Autos has a
1.1
average rating
from
516
reviews
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