Very poor customer service, wasn't the first time but will be the last. Went to the airport pick up the car in the afternoon 3pm , but the counter was closed, the operating hours had changed due to the covid situation.(meet and greet on the weekend) The rental company agreed to process a refund and apologised for the miscommunication, no one called to advise these changement , even though they had my pick up time. I had to provide details with the third part Holiday Auto. I was very confident about getting the refund for something that I didn't use, since the counter was closed. I had to do a brand new booking with one the open agency. But then after a ping pong game and all informations provided, the extraordinary honest holiday Autos charged me full price for something that I didn't use at all. I've rented thousand rental cars and that the first that I see anything like that, UNLAWFUL , MALPRACTICE and simply not TRUSTWORTHY