In February of 2019 I reserved and paid for a rental car from Holiday Autos. Read that again, I paid for the car, the transaction had already gone through on my credit card. My flight from Calgary to Toronto was delayed by 2 hours. I was on the phone to Holiday Autos multiple times, and at one point made a quick call to the manager in Toronto while the plane was waiting to taxi down the runway... Holiday Autos requires the renter to show up at the specified time to pick up the vehicle. Even though passengers on flights cannot control when the plane takes off or lands, there is no ethical responsibility in place by Holiday Autos to hold a renters vehicle at the pick up destination, and there is a policy in place to not refund a rental payment... Do you see where I'm going with this? I reserved the vehicle. I paid for the vehicle. I was late by 2 hours through no fault of my own. I communicated continuously with the manager at Holiday Autos of the status of my flight. Holiday Autos rented my vehicle to another customer and refused to refund me the rental fee I paid for a vehicle I did not get to use. They double dipped on one vehicle at the consumers cost due to their unethical policies. Companies like this should never be allowed to operate. This is theft via company policy. Enterprise, Discount, Hertz, Budget, Foxx... They never treat their customers like this. Make a consumer statement, do not rent from Holiday Autos