Having now sent this email 3 times to hoilday autos I still have not had a reply, apart from answering a review on Trust Pilot, where they deny that I have sent the email. This company is either totally incompetent or not prepared to help its customers. I attach the email with addresses removed so you can make your own minds up about this company. Peter Higgins Wed, 23 Sep, 11:55 to HolidayAutos I book a vehicle through you ref TR504831520 from Izmir Airport using Gold Car as the vehicle provider. I took out the Axa Damage Refund Insurance, policy number G001GBRTR504831520, as per your suggestion. On arrival at the collection point in the car park at Izmir airport, which was particularly difficult to find, we were meet with a not very helpful or friendly man, his process for booking us in was slow and aggressive, he told me that the policy I had with Axa was null and void and that I would have to buy another policy from him or he would have to raise the excess to a much higher amount. When I said I did not understand how the Axa policy could be null and void he became even more aggressive and said the Turkish Police would not recognise it and I could be in serious trouble. Someone has mis-sold me insurance. Bearing in mind travelling at this time is very stressful, after 60 minutes of arguing I gave up and paid another and quite large amount of money(over £100) for yet more insurance, plus a deposit to cover fuel and motorway tolls, which I can understand but was not told about in advance. I should say I was travelling with other members of my family and my daughters partner, Joe Gelb, rented a similar car from Gold car and took the my advice to purchase the Axa policy as well, he suffered the same fate at the hands of this Gold Car representative as me and I am sure you will hear from him as well! Now onto the car itself, it had 40,000 + kilometres under its belt, so no spring chicken, its cruise control did not work, which was unfortunate in considering the distances travelled on motorways, there was no screen wash or the screen wash did not work, and we had a slow puncture which turned out to be coming from a previous repair, a serious safety issue in my mind. In fact the tyre had had two repairs on it. So it would appear their pre-release checks were pretty ineffective. The resulting experience was: Delay to departing the airport (not a great start to holiday) A very stressful experience for all travellers Wasted time having to change tyre Cost of changing tyre Lack of driving confidence in vehicle Spending a lot more money than budgeted And will I get any deposit back(not so far 3 weeks after our return) On our side we incurred no damage to the vehicle and left it with a full tank of fuel. I would like to hear your comments before deciding in conjunction with Mr Gelb how we escalate this.