Very unprofessional and poor company ! Please be warned that this company will take your money. No correspondence whatsoever up until I emailed them asking what do we do as regards the keys. Then two days before the holiday was due I receive a phone call saying I cannot go because it's been double booked. I own two companies and had to put a huge amount of planning in place to make this holiday happen. To make matters worse they say I will have to wait nearly a week to get a refund leaving me having to pay out once more to book somewhere else with another company. Before they claim this is a bogus review my booking reference is 3317113. The gentleman that telephoned me to break the bad news was both unprofessional and very uncaring and not at all concerned that I was going to warn others about this companies lack of care and poor performance. Holidaycottages.co.uk will never get another booking from myself again and everyone I come into contact with I will advise them also to stay clear also.