We rented a property (Oaken Spa) from Holiday Cottages for my father's 70th birthday so a very special occasion and not a cheap property but we had hoped it would be worth it. Unfortunately there were various issues with the property having not been the same as the photographs on the advertisement, the heated pool didn't work properly or the oven. The majorly impacted our stay but upon raising this with Holiday Cottages and the owners of the property, neither took any responsibility or offered any kind of reasonable solution. Holiday Cottages said that the liability fell to the property owner and the owner said it needed to be Holiday Cottages to deal with this so we were left after various emails etc. with no solution whatsoever. Very unsatisfactory as the weekend cost a lot of money and I would never book via Holiday Cottages again, nor would I advise anyone else to and certainly avoid Oaken Spa as it is far from what it claims to be. Very disappointing service.