I'm not accustomed to leaving reviews but I thought this would help others. My experience with holiday gems was fairly straightforward but has left me a little untrusting. Holiday Gems were cheaper than other holiday providers but I would advise that you call them rather than book online. Also, ask the phone operator to talk you through all the costs before making your booking. I booked a family holiday for May 2022 by doing this online. The day after booking the holiday I received a call from a friendly young man telling me my order didn't go through so he had to do it for me. He checked through our holiday details and they appeared to be correct. Firstly he booked our flights, telling me before he placed my order that they were non-refundable. After he booked our flights he then told me that since making my online booking the hotel prices had gone up by £10 each, I feel this was a bit naughty as he had just booked the non-refundable flights. If you are a family of four with 2 young children and you are happy not to sit near each don't pre-book seats as each adult will be sat with one child. I paid £7 each. again this was a bit naughty. I would suggest you book your luggage through holiday gems as this is much cheaper than adding it at a later date