HolidayGems and Customer Support was very good. Unfortunately the hotel was not. It is described as 5 star luxury but it was nothing more than 3 star. Visitors beware - Ramada Resort, Side is not 5 star and is quite a distance from Side. I suggest HolidayGems revise their rating or remove the hotel from their listing. I was originally allocated an outhouse (which was probably meant for staff use) but even that was not prepared for guests as you will see from the videos. I did not want to accept it but the night Receptionist (male) was not helpful and said he couldn’t do anything about it and that I should sort it out with the travel agency or their rep. I had to wait till lunchtime of the following day to be moved to the hotel building and whilst I was relieved to get out of the smelly hut, the hotel room itself could not be described as anywhere near 5 star. I’ve been to Turkey before and stayed in 5star accommodation as well as 3-4 star places. I would rank this place as 3 star. Apart from the male night Receptionist, the rest of the staff were helpful. The facilities were ok; food was nice; the beach was around 10-15mins walk via an uneven track road but a free shuttle was available. Side, the main town is 40 mins via dolmus (80p/ 12TL each way) or quicker by taxi (18 Euros) I would definitely visit Side again but would avoid this hotel. (PS I tried to upload a more illustrative video but the portal did not support) HolidayGems agent was very helpful and I was pleased with booking process but subsequent email communication took far too long, hence the low rating.