My flowers were late. Royal Mail did not receive them till 5pm the day they were due so had no chance of delivering them on time. I contacted customer services who were rude and inconsistent. They kept saying they did their bit and sent them on time, however if Royal Mail didn’t receive them then in my opinion until they are in royal mails hands they are the responsibility of the sender! Even if it was Royal Mail (which is WASNT) it’s still poor customer service to keep saying “it’s not my fault”. Very very poor and obnoxious customer service with no chance of a refund. Actually wondered if I was speaking to children with their “it wasn’t my fault” attitude. Save your money and go elsewhere. The actual flowers were nothing like the pics either. Tiny tiny bunch of flowers compared to picture. I rarely complain but this has really upset me and I will let others know everywhere possible.