I recently bought 2 houseplants and a large bunch of 'Pastel Paradise' flowers. The plant I sent to my wife for mothers day had a blank card with it rather than having the message I wrote to her. This I could let go ,but the flowers I sent to my own mother on Friday last week had fallen apart by Monday morning. My mother has sent me pictures of whole flowers worth of petals brown and rotting or completely fallen off/on the floor, these pictures (attached) were taken Sunday PM/Monday AM. Two days is hardly acceptable for £29 worth of flowers and the delivery on top. The whole order was £77.82 and I just don't feel a decent service was received considering. Also their website is so glitchy it nearly useless, wouldn't remove items from cart, would send message to customer support (just comes up with error message in bottom right of page) & the email link provided does not function whatsoever. Absolute joke, will never use again.