We were renting a Penske Truck from Home Depot, where they are just a 3rd Party 'intermediary' in the transaction. We were supposed to pick up the Truck at a specific Home Depot location at 7 AM. The Truck was not at the location and the wonderful Gentleman at Home Depot started calling to try and get someone at Penske. It turned out that they had to get a Truck from another location over to us - and the Truck was over an hour late. Through it all, the Gentleman at Home Depot kept us informed throughout and was so very helpful. Will use Home Depot and Penske in the future!