MINUS 100 FOR AN APPALLING SERVICE I wish I could give this company a minus 100, for it’s continued customer service receiving scathing reviews, and still having the audacity to carry on being intransigent, unhelpful in not recognising their own misleading descriptions of properties, and not caring about customers or customer care. They accept no responsibilities or refuse to resolve complaints in an almost psychopathic, narcissistic manner. Expecting 3 elderly people to spend 3 days in a described small studio apartment with 2 little chairs by small table, NO third seat or other seating in what really is a bedroom with kitchenette and en-suite, is unacceptable. Company did not state monies paid were not refundable, within up to 180 days of arrival, until they sent booking confirmation. No offer to us upgrade to more suitable accommodation, just an appalling ‘so what’ laissez-faire attitude’. Since then, (Now realise I should have read reviews first) I read a lot of the reviews posted, and HomeAway invite people to communicate with them, but that is a smoke screen. They are not interested in being amenable and trustworthy. NO CARE OR CONCERN ONCE THEY GET YOUR MONEY. Also, no concern that their descriptions leave a lot to be desired, and mislead customers. Well done, on continuing to be a company people should avoid like the plague, and they are not caring in the slightest once you send them money. Now matter being investigated by my credit card company. Do the right thing by sending a full refund and apology, and show people you recognise your own need to change your customer service practices. SHAME ON YOU!!!!