I have a service plan with this company . I arranged my annual boiler service , the company they use boiler central another company to avoid ! The engineer arrived two hours later and then said he could not do my service because a shelf was in the way and I needed to drill two holes so he could get to the screws ! I did not need to do this , my husband who was unfortunately at work used a right angled screwdriver, no nothing fancy, something you would expect an engineer to have in his toolbox. Anyhow I went to rebook my service as the engineer advised , when I could casing off !!!! After several calls to Home Energy Assist , because on one occasion I got cut off after waiting half an hour and on two separate occasions agents not calling me back! I have now been told I have to pay a call out charge to get my annual service ! Apparently it’s in the small print ! What a waste of £140 so please avoid this company at all costs. It’s funny how I have had 4 phones calls to renew my policy but nobody wants to help with my problem. I will be taking this matter further as this cannot be fair , I certainly have not received what I paid for .PLEASE AVOID and if I could have given zero stars I would have .