Got a renewal from this company 30% increase 3 text messages and 1 email. Spoke to a lovely lady they had me on automatic renewal dispite the fact l didn't select this, l never do. She offered me a 10% discount if l renewed so now only a 20% increase dispite no claim. Next day at 9ish get a phone call from HEA to discuss my renewal. I refused to go through the excessive security questions as I'd already in less than 24 hours discussed my policy. The phone call was presented as we need to talk to you about your policy urgently. And can't discuss this with out security checks. I didn't fall for it. I had less than a mth to go on tbe policy and hadn't started comparing which l always do. Week later another call. So l logged a complaint asking them to stop calling me weekly to discuss my renewal. I was told they would note l didn't want more harrassing calls. Apparently they take 6/8 weeks to respond to complaints. I've been fairly polite up to this point. Until l get another call this time this women was fairly aggressive and rude! I spoke to a manager I've told them I've never been harassed so much l won't be renewing with your company. I've still got some time to go before it ends!! I've looked at their reviews posted on different sights it's appalling how they have treated ppl and how they're still allowed to trade l do hope many ppl are taking them to the financial onbudsman. I've cancelled my direct debit as I've paid them in full. I'd never use this company again and after reading some of the appalling ways they have treated their customers l certainly got of lightly. Seems they can harrass you for money but very slow if anything to resolve your complaint or query. I'd read the reviews and avoid