The show room and the initial sales process were good. No pressure applied. Good information given. BiFold doors and PVC windows demonstrated and explained clearly with regards to options. Installation was split over 3 phases. Installers were professional, tidy and did a good job as there was some complex framing required. However there were mistakes with the order - glass without Georgian bars & frosted glass when it should have been clear. The after sales service was very poor. Staff were never available. Messages were left to be called back but these never happened. My wife & I had to do all the calling and chasing to get dates for the faults to be rectified. It took several attempts to sort out the frosted glass with weeks between appointments. As another example of poor service, I have still not received the FENSA certificates for either the BiFold doors or the PVC windows, even though the work was done 3 months ago! Overall we're pleased with the initial service (sales) & products installed, but really disappointed with the after sales service. I don't believe it's the people themselves, they just seem to be doing multiple jobs each and so no-one is focused on dealing with issues in a timely manner. This really lets the company down and is the reason I would not feel comfortable recommending the company even through the products are good.